Skills & Competencies for HR Service Center Representative II

HR Service Center Representative II job profile

Book a Demo and Receive a Sample Job Profile

JOB SUMMARY for HR Service Center Representative II

Responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies.

JOB RESPONSIBILITIES for HR Service Center Representative II

Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans.

HR Service Center Representative II SALARY RANGE

BASE 50%
$59,789
TOTAL 50%
$61,188
Job Level
P02
Job Code
HR09200403
Education/Degree
Associate's Degree
Reports To
Supervisor or Manager

HR Service Center Representative II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each HR Service Center Representative II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
BOOK A DEMO

11 general skills or competencies (Job family competencies) for HR Service Center Representative II

1 Job Family Competencies – Data Entry
Proficiency Level -2
Skill definition-Transcribing information into an electronic medium such as a computer or other electronic device.
Level 1 Behaviors
(General Familiarity)
Documents key concepts and components from the data entry manual.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Compiles records to accurately enter data on record management systems.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Prepares for the possibility of wasting time, money, and resources by analyzing accurate and timely data.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Engages in the development of data entry procedures to drive successful data entry system implementation.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops new processes, methods, and procedures to improve the accuracy of data entry services.
See 4 More Skill Behaviors
2 Job Family Competencies – Benefit Programs
Proficiency Level -2
Skill definition-Designing, managing, assessing and implementing compensation plan to attract and retain talent.
Level 1 Behaviors
(General Familiarity)
Explains the importance and advantages of benefits program.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents and maintain administrative procedure manuals for managing the benefit program.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Formulates a benefits plan program based on the results of employee needs assessment and gap analysis.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Leads the design and implementation of the company’s benefit programs and activities.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops communication strategies to ensure benefit programs are fully understood by stakeholders.
See 4 More Skill Behaviors
3 HR Service Center Representative II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - HR Service Center Representative II
Proficiency Level - 4
5 Competency for - HR Service Center Representative II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for HR Service Center Representative II

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -3
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Discusses the considerations and concerns on applying SOP for the first time.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Documents the SOP drafts and outlines for final approval.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Initiates SOP revisions to support continuous improvement of processes.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Evaluates the benefits and drawbacks of a specific SOP; oversees the corresponding enhancements.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Establishes formal policies and procedures to guide the our SOP practices.
See 4 More Skill Behaviors
2 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Identifies the procedures for making sure that results are mistake-free.
See 4 More Skill Behaviors
Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
See 4 More Skill Behaviors
Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accuracy of data and details.
See 4 More Skill Behaviors
Level 4 Behaviors
(Extensive Experience)
Designs systems to help the team organize and track details and project progress.
See 4 More Skill Behaviors
Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
See 4 More Skill Behaviors
3 HR Service Center Representative II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - HR Service Center Representative II
Proficiency Level - 4
5 Competency for - HR Service Center Representative II
Proficiency Level - 5

Summary of HR Service Center Representative II skills and competencies

There are 0 hard skills for HR Service Center Representative II.
11 general skills for HR Service Center Representative II, Data Entry, Benefit Programs, Employee Assistance Programs, etc.
7 soft skills for HR Service Center Representative II, Standard Operating Procedures (SOP), Attention to Detail, Confidentiality, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a HR Service Center Representative II, he or she needs to be skilled in Standard Operating Procedures (SOP), be skilled in Attention to Detail, and be skilled in Confidentiality.

It's Easy to Get Started

Get the precision you need to assess, hire, and develop top talent with skills and competencies – see how with a personalized demo.